Terms and conditions

Rota Vicentina – Association for the Promotion of Nature Tourism in Alentejo and Vicentina Coast

Last update: 16 October 2023

With a view to promoting the transparency of commercial practices and safeguarding the legitimate interests of consumers.


  1. Shipping Terms

  2. Returns and Exchanges

  3. Right of Free Termination of Contract (Returns)

  4. Effects of Free Termination

  5. Resolution of Consumer Conflicts

  6. Contacts


Payment methods

During the ordering process the customer will be informed of all the payment methods available.

Shipping costs

Before checkout, the customer will be aware of all the costs associated to the order: product price, taxes, shipping costs and other charges, when existing, are calculated according to the shipping address and weight of the order.

Shipping options and delivery times

  • CTT (No registration): available only in Portugal, Azores and Madeira. Normally, you should receive your order between 1 to 3 working days after purchase for Portugal (unless out of stock). For Madeira and Azores, deliveries are made within 3 to 5 working days. For both archipelagos, the delivery time varies depending on the destination island and the weight of the order.

  • DHL Express (With registration and tracking number).
    Europe – delivery time is at least 3 working days. Rest of the World* – delivery time is at least 10 working days. * See here for a list of countries with suspended shipments by DHL services.

International Shipping, Customs, Duties & Taxes

When ordering any produt, you’re responsible for assuring the product can be lawfully imported to the destination. Recipients of international shipments may be subject to import taxes, fees, and customs duties (hereafter, Import Fees), levied by the customs office of your shipping destination. Import Fees vary according to the customs regulations of the destination country. The exact value of the Import Taxes is not possible to predict and detail by Rota Vicentina, until the merchandise is cleared through customs, as each country has its own Import Taxes and calculation variables. Components that play a role in Import Fee calculations are (among others):

  • Product category and price

  • Shipping costs and package weight

  • Customs clearance channel

  • Import taxes based on custom duty amounts

Customs policies vary widely, and some countries don’t charge Import Fees for shipments that fall below a minimum value. Contact the customs office of the destination country for more information. The recipient is the importer of record and must comply with all applicable laws and regulations of the destination country. Customs delays can affect original delivery estimates. Note: Customs offices in some countries or regions require the importer of record to provide a form of identification before releasing a shipment, such as a Passport, Tax ID, etc.

Please note, for example, that countries such as Canada or the USA are charging for customs clearance for an order with a total value of €30, around $35. This cost is in addition to the carrier’s shipping costs that have already been paid to Rota Vicentina. This information provided is merely informative.

E-books and digital products

Rota Vicentina’s e-books and other digital products are presented in a format that guarantees access via computer, tablet and/or smartphone, through the ISSUU platform. To access the e-books commercialised by Rota Vicentina, you must use ISSUU and create an account, accepting the Terms of Service of the respective platform. Reading and using e-books and other digital products is only possible with internet access and downloading is not allowed. All texts, illustrations, photographs, interface, layout, software, brands, logos and other elements of a creative or identifying nature are the intellectual property of Rota Vicentina® and are protected by copyright, and the copying, reproduction, dissemination, modification, publication or any form of exploitation, even if free or private, of any content is prohibited. The purchase of e-books and other digital products is carried out on the ISSUU platform, so the record of the purchase will not be available in the customer area of the Rota Vicentina website. You can check all registrations and purchases of e-books and other digital products in your client area on the ISSUU platform. In this case, the only payment method available is a credit or debit card (VISA, Mastercard, American Express, among others).


With a view to promoting the transparency of commercial practices and safeguarding the legitimate interests of consumers, exchanges and returns comply with the laws in force, namely Decree-Law nº24/2014 of 14 February and amendments introduced by Law nº47/2014 of 28 July.

The customer may exchange or return items purchased at the Rota Vicentina online store. The period for exchanges and returns to be carried out is up to 14 days from the date of receipt of the order at the delivery address and contact must be made with the Rota Vicentina Association, providing the required the order data.

Items to be exchanged or returned must be in perfect condition, complete and properly packed in the original packaging.

  1. Return or exchange shipping costs are the sole responsibility of the buyer.

  2. Receipt of defective/damaged or exchanged items.

In the case of the receipt of an item which is defective, damaged or the wrong size, an email must be sent with a photo of the item, order number and invoice so that we can identify it and proceed with the termination of the contract. This needs to be done within 14 days from the date of receipt of the order at the delivery address.

Contact us using this form.

Items to be exchanged or returned must be sent to the following address:


Under the terms of Decree-Law No. 24/2014, of February 14 (available for consultation: page 1 / page 2), applicable to contracts concluded at a distance, the User has the right to freely terminate a contract, without indicating a reason , within a maximum period of 14 days from the date of receipt of the order.

In order for the free termination period to be respected, it is sufficient that the communication regarding the exercising of the right of free termination is sent before the end of the termination period.

We provide a free termination form template, which the User can download, fill in and send (via postal or electronic address).

Contract resolution step by step:

  1. Download the form template (here).

  2. Fill in with your data.

  3. Sign the document

  4. Send the request:

    • by email, to quiosque@rotavicentina.com

    • by post, via registered letter with acknowledgment of receipt, to: Rota Vicentina Avenida Teófilo da Trindade, Nº6, 7630-124 Odemira, Portugal


  • In the event of termination of the contract, we will be refund all payments made, including delivery costs (with the exception of additional costs resulting from a choice of a shipping method other than the less expensive method of normal shipping offered by us ), without undue delay and, in every case, no later than 14 days from the date on which we are informed of the decision to terminate the contract.

  • We make these refunds using the same payment method that was used by the consumer in the initial transaction, unless expressly agreed to the contrary and as long as the consumer does not incur any costs as a result of the refund.

  • We may withhold the refund until we have received the returned goods, or until proof of shipment of the goods is provided, whichever comes first.

  • The goods must be returned without undue delay and no later than 14 days from the day on which we are informed of the free termination of the contract. The deadline is considered to have been respected if the goods are returned before the 14-day deadline has expired.

  • The client must bear the direct costs of returning the goods.

  • It is the sole responsibility of the client, in order to avoid depreciation of the goods, that handling does not exceed what is necessary to verify the nature, characteristics and functioning of the goods.

  • Therefore, regarding the goods to be returned, the following should be noted:

    • The product has not been used or tampered with.

    • The product maintains its original characteristics and the packaging (plastic packaging in the case of T-shirts) is not damaged.

    • The product is complete


In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution Body:

More information at the Consumer Portal www.consumidor.pt


Rota Vicentina – Association for the Promotion of Nature Tourism on the Alentejo and Vicentina Coast

NIPC 510 729 134
+351 283 327 669
Passeio Quinta da Estrela Nº3, 7630-130, Odemira