Terms and conditions

With a view to promoting the transparency of commercial practices and safeguarding the legitimate interests of consumers.

Payment methods

During the ordering process the customer will be informed of all the payment methods available.

Shipping costs

Before checkout, the customer will be aware of all the costs associated to the order: product price, taxes, shipping costs and other charges, when existing, are calculated according to the shipping address and weight of the order.

Shipping options and delivery times

• CTT Correio Verde (without tracking number): only available for Portugal, the Azores and Madeira islands) Usually, you should receive your order between 1 and 3 working days after purchase for mainland Portugal (unless there is a stock shortage). For Madeira and the Azores, deliveries are made within 3 to 5 working days. In both islands, delivery times vary depending on the destination island and the weight of the parcel. For more detailed information, please consult the CTT website.


• CTT Express (with registration and tracking number)
  Delivery time varies between 2 and 11 working days


• DHL Express (with registration and tracking number).
  Europe – delivery time is at least 3 working days
  Rest of the World* – delivery time is at least 10 working days.*Check here for a list of countries with shipments suspended by DHL services.

When placing an order to ship products, you are responsible for ensuring that the product can be legally imported to its destination.

Recipients of international orders may be subject to import taxes, fees and customs duties (referred to as Import Fees), levied by the customs office of the country where the order is destined. Import Fees vary according to the customs regulations of the destination country.

The exact amount of import taxes cannot be predicted and detailed by Rota Vicentina until the goods are cleared through customs, as each country has its own import taxes and calculation variables.

Examples of some of the factors used in calculating the Import Tax are (among others):

• Product category and price


• Shipping costs and package weight


• Customs clearance channel


• Import taxes based on custom duty amounts

Customs policies vary greatly and some countries do not charge import duties for orders below a certain minimum value. Contact the customs office in your destination country for more information.

The recipient of the order is the importer and must comply with all applicable laws and regulations of the destination country. Customs delays may affect original delivery estimates.

Customs in some countries or regions require the importer to provide a form of identification before releasing a parcel, such as a passport, tax ID, etc.

Please note that outside the European Union, for example, countries such as Canada or the USA are charging for customs clearance of an order with a total value of 30€, around 35 dollars. This cost is in addition to the carrier’s postage, which has already been paid to Rota Vicentina. This information is for information purposes only and is not binding.

Rota Vicentina’s e-books and other digital products are presented in a format that guarantees access via computer, tablet and/or smartphone, through the ISSUU platform.

To access the e-books commercialised by Rota Vicentina, you must use ISSUU and create an account, accepting the Terms of Service of the respective platform.

Reading and using e-books and other digital products is only possible with internet access and downloading is not allowed.

All texts, illustrations, photographs, interface, layout, software, brands, logos and other elements of a creative or identifying nature are the intellectual property of Rota Vicentina® and are protected by copyright, and the copying, reproduction, dissemination, modification, publication or any form of exploitation, even if free or private, of any content is prohibited.

The purchase of e-books and other digital products is made on the ISSUU platform, so the purchase record will not be available in the Rota Vicentina website customer area. You can check all registrations and purchases of e-books and other digital products in your client area on the ISSUU platform.

In this case, the only payment method available is a credit or debit card (VISA, Mastercard, American Express, among others).

With a view to promoting the transparency of commercial practices and safeguarding the legitimate interests of consumers, exchanges and returns comply with the laws in force, namely Decree-Law nº24/2014 of 14 February and amendments introduced by Law nº47/2014 of 28 July.

The customer may exchange or return items purchased at the Rota Vicentina online store. The period for exchanges and returns to be carried out is up to 14 days from the date of receipt of the order at the delivery address and contact must be made with the Rota Vicentina Association, providing the required the order data.

Items to be exchanged or returned must be in perfect condition, complete and properly packed in the original packaging.

1. Return or exchange shipping costs are the sole responsibility of the buyer.


2. Receipt of defective/damaged or exchanged items.

In the case of the receipt of an item which is defective, damaged or the wrong size, an email must be sent with a photo of the item, order number and invoice so that we can identify it and proceed with the termination of the contract. This needs to be done within 14 days from the date of receipt of the order at the delivery address.

Contact us using this form.

Items to be exchanged or returned must be sent to the following address:

Under the terms of Decree-Law no. 24/2014, of 14 February (available for consultation: page 1 / page 2), applicable to distance contracts, the User has the right to freely withdraw from a contract, without giving any reason, within a maximum period of 14 days from the date of receipt of the order.

In order for the free termination period to be respected, it is sufficient that the communication regarding the exercising of the right of free termination is sent before the end of the termination period.

We provide a free termination form template, which the User can download, fill in and send (via postal or electronic address).

Contract resolution step by step:

1. Download the form template (here).


2. Fill in with your data.


3. Sign the document


4. Send the request:
   
   
   
   • by email, to quiosque@rotavicentina.com
   
   
   • by post, via registered letter with acknowledgment of receipt, to: Rota Vicentina Avenida Teófilo da Trindade, Nº6, 7630-124 Odemira, Portugal
   
   
   
   

• In the event of termination of the contract, we will be refund all payments made, including delivery costs (with the exception of additional costs resulting from a choice of a shipping method other than the less expensive method of normal shipping offered by us ), without undue delay and, in every case, no later than 14 days from the date on which we are informed of the decision to terminate the contract.


• We make these refunds using the same payment method that was used by the consumer in the initial transaction, unless expressly agreed to the contrary and as long as the consumer does not incur any costs as a result of the refund.


• We may withhold the refund until we have received the returned goods, or until proof of shipment of the goods is provided, whichever comes first.


• The goods must be returned without undue delay and no later than 14 days from the day on which we are informed of the free termination of the contract. The deadline is considered to have been respected if the goods are returned before the 14-day deadline has expired.


• The client must bear the direct costs of returning the goods.


• It is the sole responsibility of the client, in order to avoid depreciation of the goods, that handling does not exceed what is necessary to verify the nature, characteristics and functioning of the goods.


• Therefore, regarding the goods to be returned, the following should be noted:
  
  
  
  • The product has not been used or tampered with.
  
  
  • The product maintains its original characteristics and the packaging (plastic packaging in the case of T-shirts) is not damaged.
  
  
  • The product is complete
  
  
  
  

In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution Body:

More information at the Consumer Portal www.consumidor.pt

Rota Vicentina – Associação para a Promoção do Turismo de Natureza na Costa Alentejana e Vicentina

NIPC 510 729 134
+351 283 327 669
Avenida Teófilo da Trindade, Nº6, 7630-124, Odemira